myTEQ

Refund Policy

Returns and Exchanges

1. All products listed on the website or in our catalogue are sold "AS IS". Implied warranties, including warranties or merchantability or fitness for a particular purpose, are excluded. The entire risk as to the quality is with the buyer. This does not affect your statutory rights.

2. Please inspect your order immediately upon receipt. We will accept returns of any damaged item(s) within 7 days from date of receipt that are wholly proved that damage occurred in Transit or otherwise. We cannot accept returns after this authorised return period or otherwise due to incorrect customer fitment. All items must be returned in ORIGINAL condition. Do not tape or deface manufacturer''s original (product) cartons. Returns that are received in other than ORIGINAL condition will be assessed a 30% restocking fee. Shipping and handling fees are not refundable. No returns without original invoice. No returns or refunds on "special orders".

3. Once a contract has been entered into, then these terms apply.

4. The date of delivery is an estimated date only and we cannot be held liable for any delay with a late delivery.

5. Every effort is made to pack the parts well before despatched. Goods should be inspected at the time of delivery where possible and any loss or damage should be noted on the courier’s delivery sheet or the consignments refused. Claims must be notified to the trader as soon as reasonable possible and confirmed in writing. It is advisable to get proof of postage.

6. Manufacturers names and descriptions are quoted for guidance to give an idea as to the part being described. Products which have been altered in any way after leaving our premises may not be returned, this includes Software that has been opened and/or installed.

7. Any items that have been painted or materially altered are not returnable.

8. It is the customers responsibility upon receipt of goods to check they have received the correct items, no refunds or exchange will be given after 7 days of receipt.

9. All parts supplied as universal fitment may require some adaptation/modification.

10. We reserve the right to alter prices or specifications without notice. However this will not affect your contract once entered into it. This does not affect your statutory rights.

Send returns to: 

myTEQ, 4 South Street, Bourne, PE10 0BU 

We will only refund shipping charges if we’ve sent the wrong item or if the item sent is defective.